Zoom Logo

Remote Work: Before, During and After the Pandemic - Shared screen
Reese Viglione
53:25
yes
Erica Burrus Fishell
53:28
yes
Elizabeth Pinard
53:28
yes
Sue Orris
53:34
yes
Erica Burrus Fishell
54:29
Let’s hear it for Huntington Beach, CA!!!
Elizabeth Pinard
54:31
Our brave CA HR rep :)
Erica Burrus Fishell
01:03:40
What platform? Maybe Microsoft Teams?
David Needham
01:04:28
Hi @Erica - My organization has utilized Microsoft Teams and Webex
Erica Burrus Fishell
01:04:57
Thank you David!
Andrew Van Alstyne
01:05:41
We've been having a good experience with Teams.
Erica Burrus Fishell
01:06:12
Thanks so much for the feedback!
Beth Seals
01:07:00
Zippo also used a hosted website that our web team quickly developed in order to communicate with the manufacturing and all other employees.
Jonathan Warren
01:07:32
what's everyone's driver for multiple platforms? Teams can support external users, so what training issues arose with duplicate tools?
Albrika Stokes
01:10:55
For PTO/vacation time, did you need to do more than encourage employees to take time off? If so, what actions did you take?
Pamela Gonzalez
01:14:00
was the stipend for just parents for everyone? was there any resentment of non parents vs parents?
Reese Viglione
01:15:28
To piggy-back on Pamela's question, were stipends also provided to "on-site" or "essential" employees at work?
Andrea Frank
01:18:11
General question across all panelists: How have you managed employees who are required to be on site to complete their jobs when they feel uncomfortable being on site? e.g., in cases of high risk health status or being caretakers for high risk family members
David Needham
01:19:06
Good Question @Andrea - Stay tuned as I will cover that from a Delta standpoint in just a few minutes
Ayanna Anis- Netflix
01:21:56
@Pamela it was for all employees not just essential
Ayanna Anis- Netflix
01:23:31
@Andrea we all employees to decide if they are ready to return. We aren't making anyone return. In this case, someone else would fill in or we would hire contingent talent to cover that person's duties.
Andrea Frank
01:24:10
thank you, Ayanna!
Ayanna Anis- Netflix
01:24:25
yw
rkrop
01:25:13
I just took Delta from PBI to Boston and I had a great experience
Albrika Stokes
01:26:32
@Ayanna, any discussions around of how long the company will continue the practice of allowing staff to not return if they are uncomfortable?
rkrop
01:27:11
we use the ionization process for every patient room every day
Ayanna Anis- Netflix
01:28:35
@Albrika it's come up several times and our leadership says as long as we need to. To be honest it's a non-issue right now because so many employees are still working from home. So essential staff is relative.
Bernadette Tiemann
01:29:32
@rkrop, what company/union do you work for?
Ayanna Anis- Netflix
01:30:33
We have now hired outside resources to do the tracing bc it just got to be too much for HR
rkrop
01:31:12
we are using employees on light duty to do screening
Albrika Stokes
01:31:58
Thank you, Ayanna. My business area has pockets of essential workers that are required to be onsite (I'm a HRBP). This has been a challenge.
Ayanna Anis- Netflix
01:32:33
I am sure that is so difficult. I know quite a bit of people who are struggling with that @Albrika
rkrop
01:33:35
We had no ability to have folks work from home since most of our folks are at the bed side
Andrea Frank
01:34:07
thank you, David!
Albrika Stokes
01:36:44
So true... it is important for HR to stay nimble, flexible, and ready.
Andrew Van Alstyne
01:38:10
what would be some advice on shifting the perspective from an in-office culture that champions spontaneous collaboration to a remote one where communication requires a bit of extra effort?
Reese Viglione
01:38:32
How are you modifying/updating the company's remote work policies post-pandemic to encourage and enable employees to work virtually? What topics are most important to include/address post-pandemic?
Erica Burrus Fishell
01:38:45
Andrew - such a great question…
Alejandro Gutierrez
01:39:08
have a question here for bunny
Liana Mendoza
01:39:36
Do you think that people who are currently working remotely will be given the benefit going forward to work from home if they need to? Will it be considered a benefit now?
Alejandro Gutierrez
01:42:09
For bunny in particular but all- my friend is the chief of staff for winklevoss capital and we were discussing how tech has, somewhat predictably, led the charge with remote work transitions and whatnot. however, they are struggling to figure out how to remain competitive in the talent marketplace by providing the “perks” like happy hours, food, etc. that are not compatible with remote work. additionally, this in-person interaction is huge for team building and innovation. how have you been solving this at your company ?
Alejandro Gutierrez
01:42:31
by not being able to provide the perks*
Albrika Stokes
01:42:58
@Liana, we have a team working on scoping out what the future of work will look like post-pandemic. WFH arrangements is a key area of focus... the approach to remote working will vary by business area in my org.
Ayanna Anis- Netflix
01:43:09
^Excellent question @Alejandro
Alejandro Gutierrez
01:43:35
thanks !
Andrea Frank
01:45:07
Going off of Michael's summary question, are you looking at any facilities or other costs cutting benefits of more permanent WFH arrangements?
David Needham
01:48:25
@Andrea - we are always looking at those items. Unfortunately we have ended our operations out of a number of smaller airports and supported our staff to transition to new locations or positions. But our teams always review those items and how and when to return our corporate staff
Albrika Stokes
01:48:51
Any discussion about change in salaries for roles that become fully or partially remote?
Reese Viglione
01:50:20
@Ayanna - great points. Thanks!
Ayanna Anis- Netflix
01:50:28
We are looking into paying top of market for the local market so salaries will change
Alejandro Gutierrez
01:50:30
sorry that question regarding tech would be for ayanna not bunny.
Lorraine Gammack
01:50:33
In the larger organizations, how did you communicate benefits offered across the organization, such as the stiphen and increase in mental health/EAP benefits? Were managers provided with any training or talking points to continue conversations with direct reports in support of normalizing the mental health challenges and knowing when to encourage use of resources for their direct reports that are experiencing challenges.
David Needham
01:50:48
@Albrika - Under the CARES act airlines committed to not reducing salaries of our employees. I have not heard any talk of changing salaries for working remotely. I believe we would focus salaries on the job and responsibility whether remote or on-site
Ayanna Anis- Netflix
01:51:16
Also we are giving people a 3 month "heads up" on when we are expecting them back in the office because so many people have moved away to be with family/friends right now
Albrika Stokes
01:51:39
Thanks for response about salaries - I'm in fintech and this has been a growing area of focus
Alissa Ballard
01:51:40
Hello! As a fellow HR professional supporting essential workers (healthcare field) I have a question for David - do you foresee regular negative testing to be part of the norm for essential workers moving forward and not only travelers ? If so, how frequently do you think it might be done ?
Ayanna Anis- Netflix
01:54:18
@Lorraine companywide email and then the leaders talk about it during their team meetings as well, we use our slack channels as well. Our managers have toolkits which even includes talking points. Ginger is excellent to do most of the heavy lifting
Bernadette Tiemann
01:54:26
@Alissa...that is similar to the model that the University of Illinois has adopted for in-person work and for students. They started with twice weekly and have just dropped faculty/staff down to weekly. Undergraduate students are still required to receive a negative test twice, and sometimes three times a week.
Lorraine Gammack
01:54:52
Thank you, David!
Lorraine Gammack
01:56:25
@Aryanna Thank you!
Alissa Ballard
01:57:42
Thank you!
Ayanna Anis- Netflix
01:57:53
If we don't get to your question feel free to connect to us on LinkedIn
Pamela Gonzalez
01:58:48
I work for a hospital and because of our size and inability to remote we do rapid testing as contact and symptoms dictate
Erica Burrus Fishell
01:58:53
Thank you Ayanna
Ayanna Anis- Netflix
01:59:03
no problem
ANTONE JOHN ABOUD
01:59:05
This is the evaluation link: https://pennstate.qualtrics.com/jfe/form/SV_dmtaus7oqhx191H
Ayanna Anis- Netflix
02:02:06
yes! Tons of virtual events from painting to cooking
ANTONE JOHN ABOUD
02:02:28
This is the evaluation link: https://pennstate.qualtrics.com/jfe/form/SV_dmtaus7oqhx191H
Alejandro Gutierrez
02:02:41
thanks all
Andrew Van Alstyne
02:02:54
thank you!
Alejandro Gutierrez
02:03:13
will reach out on LinkedIn, thanks for all questions answered
Shannon Battison
02:03:41
This has been really great - loved hearing all the different things that people have been doing!
Erica Burrus Fishell
02:04:43
Thank you so much to everyone!
ANTONE JOHN ABOUD
02:06:03
This is the evaluation link: https://pennstate.qualtrics.com/jfe/form/SV_dmtaus7oqhx191H
Reese Viglione
02:09:27
Thank you so much to the faculty, presenters and coordinators of tonight's session! Much appreciated!
Ayanna Anis- Netflix
02:09:42
thanks for having us!
Jetty Castro
02:11:00
Thank you to all who presented. Great topic.
David Needham
02:11:58
Stay Safe Everyone. You can find me on LinkedIn if you have additional questions. Just please be sure to add a message so I know you are from this webinar