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IWCA Online Tutoring Webinar
Jenelle Dembsey
39:01
Hi, everyone!
Claire Marie-Peterson
40:38
I hope to soak up as much collective wisdom as I can today! I need to leave a little early for a 9:50 a.m. Pacific meeting. It won't be because I've lost interest.
Jenelle Dembsey
46:23
my boss says the signers are not visible at the top. just FYI
Interpreter Valoree
47:15
i see us in the gallery view with the window expanded
Jenelle Dembsey
47:33
ok good :)
Kate Lutes
47:47
I was unable to right click to pin the ASL interpreters. Did it work for anyone else? Currently, I can see the presentation slides and the active speaker only.
Jim Vitullo
48:02
Will all the Power Points in the webinar be available later?
Holly Lynn Ryan
48:02
Hmmm… OK. Working on it!
Ann Nowak
48:02
Didn’t work for me, either.
Holly Lynn Ryan
48:49
How about now? Can you see Katie?
Holly Lynn Ryan
51:23
I just pinned Valoree. Hopefully you can see her!
Interpreter Katie
51:30
Can you see both speakers and both interpreters in a gallery view setting?
Holly Lynn Ryan
52:20
Ok. Still working on it!
Holly Lynn Ryan
52:29
:(
Tuli Ghosh
52:33
No, at least I cannot.
Ann Nowak
52:38
No, I can’t see that - only the PPT and speaker.
Kate Lutes
52:45
I could see both in the gallery view before the presentations started. There aren't any options to toggle for moving back to that view.
Megan Boeshart
53:04
If people are in full screen mode, hovering over the speaker may give you the option to change the view.
Ann Nowak
53:07
Right…no options to get to gallery now. Could see gallery before.
Ann Nowak
53:18
I tried that. Didn’t work.
Ann Nowak
53:23
Am on MacBook Air.
Sheila Stewart
53:24
I see the slides and the speaker who is speaking.
Kate Lutes
53:31
No right clicking on anything is possible.
Tuli Ghosh
53:40
Same as Ann and Sheila
Ann Nowak
54:19
I can double click on speaker, which makes that big and PPT small. And vice versa. But no other options.
Sheila Stewart
54:54
Hello, panelists. We think that participants who need interpreters may not be able to see them.
Interpreter Katie
55:49
Holly - can we turn off everyone else but the interpreter to make sure we are being seen? I can text when we are about to switch to make sure the screens are ready to catch the next interpreter
Holly Lynn Ryan
56:09
Yes. Working on that now!
Interpreter Katie
56:16
Thank you!
Holly Lynn Ryan
56:45
Ok, I tried another thing. Let me know if you all can see valor!
Holly Lynn Ryan
56:51
valoree
Ann Nowak
56:59
Dan’s photo disappeared, but can’t see anyone else.
Jenelle Dembsey
57:09
that worked!!
Ann Nowak
57:20
Ah!!!! Valoree’s picture is there!!!
Holly Lynn Ryan
57:34
highlight
Kate Lutes
57:45
I see Valoree now. Thank you!
Interpreter Katie
57:49
Interpreters will switch close to the 15 minutes mark - 12pm, 12:15, etc. we will comment here when we are about to do so. Then just wait for the current interpreter’s hands to go down. Thanks for the flexibility!!
Holly Lynn Ryan
58:16
ok. Perfect! Will do!
Dan Gallagher
59:08
Sandra Leavitt - all of the tutoring advice we create is archived in a database. Tutors can look up a student before a session to review their previous experiences.
Holly Lynn Ryan
01:00:22
I’ll ask all the presenters if they are willing to share all their materials and we can put it on the website!
Sheila Boland Chira
01:01:20
Yes, I’m interested in your template!
Ann Nowak
01:01:37
I’m interested in the template! Thanks!
Tuli Ghosh
01:01:39
I am interested in the template too.
Jenelle Dembsey
01:01:39
Follow along with me and download training materials via my website: https://jmdembsey.com/
Jim Vitullo
01:01:50
Yes I'm interested in all the materials being shared today.
Jack Kenigsberg
01:01:54
Thank you for the offer to share your template! I would love to see it
Jenelle Dembsey
01:02:00
Follow along with me and download training materials via my website: https://jmdembsey.com/
Duane Theobald
01:02:01
Yes--the template would be wonderful!
Claire Marie-Peterson
01:02:39
Me me me! I would like the template and tutor-training materials, please! Claire.marie-peterson@jpl.nasa.gov
Jeremy Lignelli
01:02:41
Excellent work. I appreciate your research and work on this!
Jenelle Dembsey
01:02:47
Follow along with me and download training materials via my website: https://jmdembsey.com/
Ann Nowak
01:02:58
anowak at tourolaw.edu
Ann Nowak
01:03:23
anowak@tourolaw.edu
Interpreter Katie
01:03:43
Interpreters will be switching after this slide with the choosing the platform.
Sheryl Cavales Doolan
01:04:00
I would like the template & training please! scavalesdoolan@santarosa.edu
Duane Theobald
01:04:15
I would like the template, please: dtheobal@westga.edu.
Dan Gallagher
01:04:31
We'll provide Holly with the template and she can make it available with the recording of this webinar.
Scott Whiddon
01:04:31
Same: swhiddon@transy.edu
Aimee Maxfield
01:04:53
My email is aimee.maxfield@umgc. edu. I'm glad to send materials to every email address here in the chat, but if you don't receive it, don't be shy about nagging me!
Kimberly Pavlock
01:05:05
Please send me the template and training: kpavlock@emich.edu Thank you!
Mary Middlemas
01:05:10
Same: mmiddlem3@gulfcoast.edu
Michelle Jarvis
01:05:11
@Aimee I missed your e-mail address on the last slide of your presentation. Would you please post it?
T
01:05:17
Yes, please. tmdilustro@chowan.edu
Dan Gallagher
01:05:30
We'll provide Holly with the template and she can make it available with the recording of this webinar.
Holly Lynn Ryan
01:06:10
If anyone has questions, please post them in the Q&A section so that we can separate out comments from questions for the presenters to answer at the end of the presentations
Jim Vitullo
01:06:24
Same: jvitullo@harpercollege.edu
Dan Gallagher
01:07:05
We'll provide Holly with the template and she can make it available with the recording of this webinar.
Holly Lynn Ryan
01:07:39
Thank you
Holly Lynn Ryan
01:07:51
If anyone has questions, please post them in the Q&A section so that we can separate out comments from questions for the presenters to answer at the end of the presentations
Claire Marie-Peterson
01:09:53
These multimodal practices are very practical, thank you!
Dan Gallagher
01:10:51
Thank you! That WLN publication also has more detail about how we train tutors to work online.
Scott Whiddon
01:12:07
Does someone have a link to a video that tutors might watch to see synchronous tutoring in process? Especially given that my staffers are undergrads at a SLAC, in which the “face to face” is the coin of the realm.
Scott Whiddon
01:12:27
(Synchronous online tutoring, that is…)
Leigh Elion
01:14:09
@Scott, Jenelle put great materials on the website for this presentation, including this synchronous session: https://www.youtube.com/watch?v=ksltTbvLr34
Scott Whiddon
01:14:48
THANK YOU Leigh! I missed that!
Dan Gallagher
01:15:38
Everyone requesting the template can find it here, along with a great deal more detail about our training process: https://wlnjournal.org/digitaleditedcollection1/index.html
Leigh Elion
01:16:02
Np, but all thanks go to Jenelle!
maryann howell
01:18:10
I know Jenelle is posting materials on the website - How can we access a sample text-chat consultation?
Jenelle Dembsey
01:18:16
Here is my website again: https://jmdembsey.com/
Sheila Stewart
01:18:16
Thank you, Jennelle!
Jenelle Dembsey
01:18:26
I have sample text-chat consultation on my website that you can use :)
Jenelle Dembsey
01:18:30
thank you all so much!
Alexis Hart
01:18:32
Thank you for your generosity in sharing these materials, Jenelle!
Jenelle Dembsey
01:18:54
I also have a recorded video consultation that I recorded with my colleague luke shackelford. you are welcome to use and share that video as well
maryann howell
01:19:25
Thanks so much.
Duane Theobald
01:19:29
Thanks, Jenelle!
Deidre Garriott
01:19:39
Janelle, your presentation and materials are wonderful. Thank you for your generosity.
Jenelle Dembsey
01:20:01
i hope they are helpful for other contexts!
Sheryl Cavales Doolan
01:20:27
Thank you so much, Jenelle! This was all very helpful
Deidre Garriott
01:20:37
@Jenelle, I will use them with the students in my synchronous advanced writing course. The first week, we'll do online training and practice using our platform.
Deidre Garriott
01:20:39
Thank you
Jenelle Dembsey
01:22:01
thanks Shannin! modeling is always helpful for teaching about accessibility practices :)
T
01:22:14
Thank you, Janelle.
Jenelle Dembsey
01:22:16
great news, Lucie! and you know where to find me, friend :)
Holly Lynn Ryan
01:22:31
I see people raising hands. I will be able to get to those during the Q&A!
Jenelle Dembsey
01:22:51
for any follow up, you're welcome to contact me via jmdembsey@gmail.com
Holly Lynn Ryan
01:23:23
Great questions, Suzanne. Can you post that in the Q&A section so it doesn’t get lost!
Gabe (he/him)
01:25:52
For some folx it might make sense to reach out to the library as well since many of them are using online tools to support text-based chat and SMS and you might be able to get access to their platform cheaply or for free.
Megan Boeshart
01:26:29
Absolutely!
Jenelle Dembsey
01:27:01
Our library uses Springshare Suites and they let the Academic Success Center and IRB share this platform to be available via chat and to record data about emails and chat messages
Lexey Bartlett
01:27:27
My library is adding a chat line for us—I think they also use Springshare. The extra line was just $99/year.
Jenelle Dembsey
01:27:37
yes, its a reasonable price
Nico Turner
01:27:51
We use the same LMS the students will be using for their coursework, so there is no additional cost to the centre and the students are familiar with the environment.
Gabe (he/him)
01:28:34
The Springshare LibAnswers chat platform allows for Zoom integration, which is helpful to do screen sharing during a consult.
Duane Theobald
01:28:45
@Nico--that's what my WC will be doing. We have a location/course in our LMS where we'll offer our AOT and where we'll go to schedule the synchronous sessions.
Nico Turner
01:29:33
We even use the assignment submission system in Blackboard for the asynchronous tutoring
Megan Boeshart
01:29:41
Slack has been really useful for us!
Duane Theobald
01:30:02
@Nico--that's what we've been doing & it makes providing feedback and posting feedback really simple!
Megan Boeshart
01:30:21
Yes!
Maria Soriano Young
01:32:01
Yes…I did have to come up with a policy that restricts usage of Slack to professional conversations only (particularly direct messages).
Tuli Ghosh
01:33:29
We, too, use WC Online and Zoom. You mentioned integrating the two. How can we do that?
Phyllis Ryder
01:34:10
@Marie Soriano Young -- can you say more? Why constrain how they use DM. Is it about the limits Slack imposes for free accounts?
Duane Theobald
01:34:46
I really like Screecast-O-Matic. It's really intuitive and, if you purchase a yearly subscription (less than $20), you can actually edit anything you record--and that editing tech is easy to use, too!
Kim Fahle
01:35:00
@Tuli we have included links to tutors Zoom rooms in their bios in the appointment form on WCOnline
Holly Lynn Ryan
01:35:13
Please post any questions in the Q&A so that they don’t get lost here!
Interpreter Katie
01:35:27
Will switch right after this summary.
Scott Whiddon
01:36:09
WELL DONE Y’ALL!!!!
Maria Soriano Young
01:36:25
@Phyllis, I’d be glad to talk more offline. In short, one consultant was using direct messages inappropriately to try to contact consultants of the opposite gender.
Jim Vitullo
01:36:29
Thank you!
Duane Theobald
01:36:38
Thank you! :)
Deborah Murray
01:36:38
so much great information! thanks
Jim Purdy
01:36:43
Thank you so much to all presenters. This was *excellent*!
Chynna
01:36:50
This was AMAZING! Thank you everyone
Lori Danley
01:36:53
We have also been using Screencast-o-matic. the professional version has a close caption tool which is useful
Ann Nowak
01:37:02
Thank you, all presenters!!!
Alexis Hart
01:37:09
Thank you to all the presenters & interpreters. And thanks to IWCA for sponsoring!
Megan Boeshart
01:37:20
Screencast-o-matic is also a great tool!
Lori Danley
01:37:45
Thanks for all the great information.
T
01:37:47
Thank you so much! Great presentations.
Fernanda Batista
01:38:12
Thanks a lot. It was great!
Hannah Wells
01:39:01
It’d be great if you could switch back to Gallery view for the Q&A so we can see everyone as they answer questions!
Holly Lynn Ryan
01:39:58
I think I did on my screen Hannah. Let me see if it works on your screen
Holly Lynn Ryan
01:40:07
I have the interpreter highlighted though.
Hannah Wells
01:40:23
I only see Interpreter Katie right now.
Kim Fahle
01:40:33
We might need to turn on our videos for them to see the rest of us
Holly Lynn Ryan
01:42:06
Yes and I’m afraid it will kick Katie out! But we can try!
Nancy Squair
01:42:30
We have "stock phrase" documents for asynchronous tutors, and encourage the tutors to personalize this material.
Sheryl Cavales Doolan
01:44:09
@Nancy Squair - did you create your own “stock phrase” documents?
Megan Boeshart
01:45:18
I know several people asked about WCOnline/Zoom Integration, WCOnline does have that capability, but at ODU, that is not what we used. Rather, at our institution, we have individual static zoom links for all faculty and students, so tutors kept their links handy and just shared this once the WConline appointment began in case we ran into any issues.
Dan Gallagher
01:45:47
Please find the template, and more detail about our training process online, here: https://wlnjournal.org/digitaleditedcollection1/index.html
Nancy Squair
01:46:32
@Sheryl Cavales Doolan: we built these stock phrase documents up over time from common tutor responses to typical assignments--e.g. thesis problems, organization/structure problems, etc.
Sheryl Cavales Doolan
01:47:06
Thanks, Nancy!
Tuli Ghosh
01:47:18
A majority of students in our institution come from outside the u.S. mainly SE Asia and Northeast Africa. So their facility with different platforms can vary widely. Do you have some solutions or best practices for that?
Mary Middlemas
01:48:08
Panelists, we cannot see you. Please identify yourself when answering. Thanks.
Tuli Ghosh
01:49:15
@Nancy Squair: Could you share your stock phrase document with me, please? ghosht@ctsnet.edu. TIA
Nancy Squair
01:50:46
@Tuli Ghosh--I will check with our coordinator about sharing that document and send it on if I get permission.
Ann Nowak
01:52:14
@Nancy Squair: I’d like the stock phrase documents, too, if you are able to share. Thanks! anowak@tourolaw.edu
Laura Yoo
01:52:30
Walk-in Tutoring: I run a smaller tutoring center for the English dept and we always did "walk in tutoring" - so when we went to Zoom we also did "walk in" on zoom (and used a waiting room feature) and generally it worked out - I guess we're not a big operation so we didn't have multiple students walking into the zoom sessions - so our tutors are paid for the hours they're scheduled for the walk-in hours. (We have a separate Learning Assistance Center that handles campus wide tutoring and they use a scheduled tutoring sessions and tutors are paid for the hours they tutor)
Laura Yoo
01:53:18
You can create "public site" in Canvas and design it as a webpage
Interpreter Katie
01:53:45
If all panelists could consistently announce who is speaking when they take a turn, that can really help the interpreters to visual indicate a change in voice/speaker. (This is more important now that panelists aren’t on the screen so there aren’t other visual indicators.) Sorry we don’t have your voices memorized yet!! :)
Sheryl Cavales Doolan
01:53:50
@Nancy Squair: If you can share, I’d appreciate the stock phrase docs too please! TIA!scavalesdoolan@santarosa.edu
Joseph Farago-Spencer
01:55:29
For those using Slack, what role does email serve?
Maria Soriano Young
01:56:56
Email for my staff is just involved when students are assigned a consultant, so the student can share the Google Doc with the consultant.
Joseph Farago-Spencer
01:58:49
@ Maria S. so you have a more formal usage of Slack, meaning you can discuss time off requests and schedule changes
Megan Boeshart
01:59:02
@Joseph -- As a tool for tutor communication? We use Slack for the tutors talking to each other more informally. They don't really communicate with each other via email. If I have something important, I will send an email out to all of them. Does that help?
Gabe (he/him)
01:59:25
I love the idea of having space for tutors to debrief after an appointment. Having that space is very important for reflective pedagogy. Making that online has been tricky for us.
Kelli Custer
01:59:43
@Nancy Squair Stock phrases: custerk@wcsu.edu
Joseph Farago-Spencer
02:00:00
@ megan— it does.we are doing something simil
Joseph Farago-Spencer
02:00:09
similar
Joseph Farago-Spencer
02:00:49
I think we need to create a “guide” for tutors, because the conversations have been getting confused.
Nancy Squair
02:01:01
Thank you so much for a fantastic session. Have to go to another meeting.
Joseph Farago-Spencer
02:01:09
thank you all
Maria Soriano Young
02:01:10
@Joseph — yes. We have channels for all-staff info, like reminders and announcements, as well as shift cancellations. I did some fun “photo shares” when we went to all-online work. I use direct messages for sharing information about appointments.
Anna Napoleone
02:01:27
Thank you. This was great!
Maria Conti Maravillas
02:01:31
@Gabe, we use a breakout room in Zoom for tutors to use as a virtual hangout space/work room if they are waiting for sessions.
Deborah Murray
02:02:28
what a great workshop! thanks to all!
Joseph Farago-Spencer
02:02:29
@Maria— That might be a good move for us
Maria Soriano Young
02:02:53
@Joseph—feel free to email me if you ever want to talk more about Slack stuff! msoriano@jcu.edu.
maryann howell
02:02:56
Thanks to all the panelists for sharing their ideas and expert opinions on the available tools and resources for online tutoring.
Deborah Hodgkins
02:02:57
Thank you--I hope you can put together the marketing webinar and/or materials. This is my biggest problem at the moment. Our appointments dropped off significantly when we had to move online!
Lisa Tyson
02:03:04
I have another meeting at 1. Thank you all for this presentation!
Phyllis Ryder
02:03:32
Thank you all for an excellent session. Very interested in the marketing webinar too. Great idea!
Gabe (he/him)
02:03:35
@Maria, in spring we were trying to do that, but it didn’t work for a lot of folx. One of our staff told us they were just too burned out to engage online. But maybe fall will work out!
Joseph Farago-Spencer
02:03:50
Thank you Maria, I will.
April Mann
02:03:51
Thank you so much. This was an excellent and information session!
Maria Soriano Young
02:04:08
@Gabe, totally understandable. I have some consultants staying at home this semester, so maybe I will just start a “for fun” channel!
Mary Middlemas
02:04:17
Thank you again for all of the valuable information. It is much appreciated!
Dana
02:04:20
Thank you very much for this interest Webinar!!! :)
Kimberly Pavlock
02:04:21
@ Nancy Squair - stock phrases: kpavlock@emich.edu Thank you!
Graciela Arizmendi
02:04:24
Thanks a lot! It has been amazing to know and learn from your expertise. I hope I can apply it soon in our context! Be Well!
Megan Boeshart
02:04:32
mboeshar@odu.edu -- if anyone has questions.
Kim Fahle
02:04:41
I've seen lots of requests for info about integrating WCOnline and Zoom. I will create a document outline how I have tried to manage the integration and share that with webinar materials
Sheryl Cavales Doolan
02:04:47
Thanks to all the panelists and participants! Great presentations and helpful Q&A session too
Jim Vitullo
02:04:55
Thank you for the great presentations and Q&A!
Dana
02:05:10
*Interesting :)
Laura Yoo
02:05:17
Thanks for that question about emotional labor. It's an important factor. :)
Jim Vitullo
02:05:21
Looking forward to accessing the presentation materials later.
Maria Soriano Young
02:05:28
Thank you, everyone!!
Soheil
02:05:30
Excellent session and presentations. Thank you.
Ann Nowak
02:05:33
Thank you!!!!!
Duane Theobald
02:05:35
Thanks, all! :)
Lexey Bartlett
02:05:39
Thank you all!
adamauch
02:05:44
Thank you so much!
Ryan S.
02:05:46
Thanks, everyone!
Laura Yoo
02:05:48
Thanks Holly! I think this was a well-organized conference/workshop. Great job!
Kimberly Pavlock
02:05:58
Wonderful presentations! Thank you!
Hannah Wells
02:06:00
Thanks everyone!
Deidre Garriott
02:06:06
Excellent! Thank you so much everyone!
Gabe (he/him)
02:06:06
I appreciate having this kind of session. I’d be happy to join more to learn about how these things are working out for others.
Jill Gladstein (she/her)
02:06:07
Thank you! This was very helpful!
Maria Conti Maravillas
02:06:09
This was organized very well— thanks!!
kim pennesi
02:06:15
Thank you! Great info
Levin Arnsperger
02:06:26
Thanks, everyone
Angie
02:06:35
Thank you! This was very informative.
Gabe (he/him)
02:06:52
Bye, thanks!